Frequently Asked Questions
- How do I obtain a new bumper for my Viking cue?
- First, check with your nearest authorized Viking Cue dealer. If necessary, call us or send an email to request a bumper. Be sure to include:
- the model number of your cue
- your first and last name
- mailing address, city, state, zip code (or postal code)
- country (if other than the United States)
- Do Viking cues have any kind of warranty? If so, what is covered?
- Viking cues are warranted to be free from material and manufacturing defects for the life of the cue. The warranty covers all components of Viking cues, but excludes normal wear on replaceable parts such as the tip, ferrule, finish, wrap, and bumper. The warranty is void if your Viking cue has after-market products or if it has been subjected to mishandling, misuse, abuse, or repair by an entity other than Viking Cue Mfg., Inc. The warranty applies to Viking cues belonging to the original owner, and it is non-transferable. Viking Cue Mfg., Inc. resolves all warranty claims at its discretion.
- Do you have any dealers capable of resolving warranty claims or performing warranty work?
- No. We have a full-service warranty/repair shop. The warranty is void if your Viking cue is repaired by an entity other than Viking Cue Mfg., Inc.
- I need to send my Viking cue in for a warranty claim or repair. Where should I send it? How should I ship it? And what should I include?
Ship your cue to:
Viking Cue Mfg., Inc.
2710 Syene Road
Madison, WI 53713
We suggest you use UPS or Federal Express so you are able to obtain a tracking number and insurance. Please package your cue carefully so as to avoid damage during shipping.
Be sure to include a note with:
While we cannot guarantee that any repair issues will be covered under warranty, we will gladly inspect your cue to make a determination.
- your first and last name
- physical (shipping) address
- daytime telephone number
- instructions for what it is you want done or repaired
- a copy of your original receipt of sale (for warranty claims only)
- How long do repairs take?
- Most repairs take 5 to 8 business days.
- Do I have to send the butt of my cue to obtain a new or extra shaft?
- It depends on the age and joint style of the cue. While we cannot guarantee the fit of a new shaft without the butt, it is reasonable to expect that a new shaft will fit almost perfectly on any Viking cue with joints 1, 2, 5, or 6 made after 1997. You must send the butt of your Viking cue in if it was manufactured prior to 1997 or any Viking cue with joint #3 or #4. It's always best to send the butt of your Viking cue in to us whenever possible so we can match the new shaft perfectly.
- Why would it be necessary to send my entire Viking cue (butt and all existing shafts) for a repair?
- In some cases, a repair may require some modification to the joint. Therefore, it would be necessary to send your entire cue (butt and all existing shafts) to insure a proper fit for each shaft prior to returning your cue.
- Do you repair other brands of cues?
- Yes, we do repair most other brands of cues. There is an additional 50% of the cost of the repair added to the charge for repairs on other brands of cues.
- Who pays for shipping my cue back after it has been repaired?
- You are responsible for all incoming and outgoing shipping charges for repairs.